Who Are Ashcroft Pharmacy?

Ashcroft Pharmacy positions itself as a straightforward, efficiency-focused online pharmacy that does one thing well: getting weight loss treatment to your door quickly and reliably, without the frills. If you're after a no-nonsense service that values speed over hand-holding, Ashcroft might be exactly what you need.

Company Background & Credentials

Ashcroft Pharma Ltd operates as a distance selling pharmacy registered with the General Pharmaceutical Council (GPhC registration number 9012896). They're based in Bradford, West Yorkshire, with offices at both 162 Clayton Road (BD7 2RD) and Unit 18, Fieldhead Business Park, Great Russell Court (BD7 1JZ). The pharmacy is also authorised by the MHRA to sell medicines online and maintains ICO registration for data protection.

Unlike some newer online-only operations, Ashcroft has built up a substantial track record. Their Trustpilot profile shows over 9,000 reviews with a 4.8-star rating as of late 2025, suggesting they've processed tens of thousands of weight loss consultations. They're staffed by GPhC-registered pharmacists and prescribers, many of whom have experience working in local GP surgeries.

The company describes itself as serving over 100,000 annual customers across various treatment categories, though weight loss has clearly become a major focus given the volume of reviews specifically mentioning these treatments.

The Weight Loss Offering

Ashcroft offers all the major weight loss treatments. Their eligibility criteria follow standard medical guidelines - BMI over 30, or BMI over 27 with weight-related health conditions like high blood pressure or high cholesterol.

What sets Ashcroft apart isn't what they offer, but how they offer it. Their entire approach is built around speed and simplicity. The website features a quick online consultation process - customers repeatedly describe it as "straightforward," "simple," and "not overly complicated." One reviewer noted they appreciated that Ashcroft "asked the right questions rather than just the generic ones which gave me a chance to give a full response and not just a yes or no."

The consultation is clinical but efficient. You'll answer questions about your weight, medical history, current medications, and weight loss goals. The prescribers - who are UK-registered pharmacists - then review each consultation individually. Many customers mention receiving approval within 30 minutes to an hour of submitting their forms, though this isn't guaranteed.

Consultation Process & Medical Oversight

For ongoing weight loss treatment, Ashcroft requires a fresh consultation every four weeks. One long-term customer explained: "Every 4 weeks I have to complete a consultation form before being allowed my Mounjaro. You get an email booklet to read, emails & phone number to enable you to contact someone if you need advice or have any questions."

This monthly review requirement appears to be a genuine safety measure rather than just box-ticking. Several reviewers mentioned being contacted directly by pharmacists when their answers flagged potential concerns. One customer shared: "I was really impressed by the prompt service and the phone call to check details before prescribing for me." Another said: "The pharmacist even phoned me to check on one of my answers!"

These phone calls aren't just cursory checks. One reviewer described: "I appreciated the chat with the Pharmacist about my order and her advice. It made me feel like she cared about my needs." Another detailed: "When I emailed Ashcroft Pharmacy about my concerns, I received a telephone call from a pharmacist within the hour. I was able to describe my symptoms in detail, and was given both explanations and excellent advice."

The pharmacy also notifies your GP of your treatment with your permission. Multiple reviews mention this happening smoothly: "Seems all above board and my GP was also notified with my permission."

Support & Educational Materials

Ashcroft's support model is deliberately minimal but functional. They provide what you need to use the treatment safely, but don't attempt to be a comprehensive weight loss coaching programme.

What you get:

Free e-book: Described as worth £20, this covers nutrition advice, managing side effects, and guidance for your weight loss journey. One satisfied customer noted: "They include helpful extras like sharps bins and detailed instructions which show their commitment to patient care... Their free Mounjaro e-book and recipe guides helped me better understand how to manage side effects, optimize nutrition, and stay motivated."

Monthly follow-ups: Prescribers send check-in messages to patients monthly to monitor progress.

Direct communication channels: Dedicated phone line (01274 050750), email (support@ashcroftpharmacy.co.uk), and messaging through their patient portal. Reviews consistently praise response times - many mention replies within 24 hours, even on weekends.

Weekly reminders: The system sends reminders to help you stay on schedule with your injections.

What you don't get:

• Personalised nutrition coaching
• Behavioural psychology support
• Dietitian access
• Community forums or group support
• Structured programme with milestones

One competitor comparison noted that Ashcroft "positions itself as a medication provider with a straightforward approach... particularly suited to individuals who prefer independent management of their weight loss journey with medication support but minimal ongoing programme structure."

The pharmacists are available for clinical advice about side effects and medication queries, but they're not going to coach you through emotional eating or help you build sustainable habits. That's not what they're trying to be.

Delivery & Packaging

This is where Ashcroft consistently shines. Speed is clearly a core operational priority. The standard delivery timeline is next working day via Royal Mail tracked and signed-for service. Reviews are absolutely packed with people mentioning they ordered one day and received their treatment the next. "Ordered at lunchtime and it was with me the following morning," is a typical comment. Another: "Within an hour of order, my prescription was approved, 5mins later dispatch confirmed. This evening received Royal Mail notification that my parcel was out for delivery tomorrow."

Orders placed by 2pm on weekdays generally dispatch the same day for next-day delivery (excluding bank holidays). They offer:

• Special Delivery Guaranteed by 1pm (£6.99) - guaranteed delivery by 1pm the next business day if ordered before their 2pm cut-off

The packaging is consistently described as "well-packaged," "discreet," and arriving in plain, unbranded packaging. For temperature-sensitive treatments, reviewers mention pens arriving "well packed and chilled," "well padded so no damage," and "cool to the touch" even in summer months.

Several customers specifically switched to Ashcroft after experiencing delays elsewhere. One wrote: "After getting messages on delays from usual provider, made a swap to Ashcroft Pharmacy today... ordered, approved and delivered within 24 hours." Another: "Always great service from Ashcroft. My meds arrive next day with Royal Mail, well packaged and cool to the touch. No long delays referenced elsewhere with other providers and no fuss."

Pricing & Discount Codes

Ashcroft positions itself as competitively priced without being the absolute cheapest on the market. Reviews frequently use words like "competitive," "fair," "reasonable," and "good value." One long-term customer explained their loyalty despite occasional cheaper offers elsewhere: "Ashcroft are also very competitive with their pricing. I've never even thought about leaving even when other people on the same journey offer huge discounts if you swap providers."

Another noted: "When looking on the comparison sites, Ashcroft was the cheapest option." The occasional complaint about wishing for discount codes suggests prices are good but not rock-bottom: "I will use again hopefully if I can get a discount code as prices have gone up." "My only gripe, which is why I've given 4 stars instead of 5, is the price increase."

Free needles and alcohol wipes come with medication orders, and a sharps bin can be ordered separately.

The Customer Experience

The Trustpilot reviews paint a picture of a service that's clinical, efficient, and reliably functional rather than warm and personal.

What customers consistently praise:

The thoroughness of safety checks without making the process onerous. "Thorough without being intrusive" seems to capture the balance they've struck. One reviewer appreciated: "Ashcroft Pharmacy monitor you during your weight loss journey on medication much more thoroughly than at my previous pharmacy."

The professionalism of communication. People feel they're dealing with real healthcare professionals rather than sales staff. "Very professional, I feel confident with this pharmacy."

The website's usability. "Easy to use," "straightforward," "simple to navigate" come up repeatedly.

The speed of response to queries. "Quick responses from the staff," "reliably replies to emails within 24 hours," "answered well within 24 hours."

The consistency. People who've been ordering for months or years mention never having issues. "I've been ordering from Ashcroft Pharmacy for over 4 months with no issues."

What customers occasionally criticise:

The repetitive consultation forms for repeat orders can feel tedious: "Good quick service once the questionaire has been completed and approved. Annoying to have to do each time I purchase, but rules is rules I suppose."

The mobile website can be glitchy, particularly when trying to upload photos: "The website on a mobile phone however, keeps glitching and makes taking and submitting a photo very difficult." Another: "Do fill in your request on your phone as when needing to take a photo it's quite tricky on other devices." Some customers experienced issues with photo ID uploads: "Clear questionaire but I had problems uploading the requested photo ID. This meant I received a flurry of emails requesting the same information again! The money left my account before I received approval."

Very rare delivery issues, almost always attributable to Royal Mail rather than Ashcroft: "Even though Royal Mail delivered to wrong address, I still received my package ok."

Long-Term Customer Perspective

The reviews include a substantial number from people who've been with Ashcroft for 6+ months, which provides insight into how the service performs over time.

"I've been with Ashcroft since February for my weightloss injections & have reviewed them positively before but now I'm further into my journey I thought I'd do an updated review... I have never had any issues with ordering, and i am so happy to be with Ashcroft."

"Been getting my weight loss medication from Ashcroft for over a year now and never had any problem. Great communication regarding my order and next day delivery." "I've been using Ashcroft Pharmacy for about 4 months now for Mounjaro. They consistently deliver a 5 star service every time."

"Consistent and reliable, timely deliveries and thorough checks. A very trustworthy provider. I have used them for very many months and I've had nothing but positive experiences with this pharmacy."

These long-term users consistently emphasise reliability - the service works the same way month after month, which matters when you're on a treatment that requires regular, uninterrupted dosing.

Who Ashcroft Is (And Isn't) Right For

Ashcroft suits you if:

• You're organised and self-directed.
• You know what you need, you'll do your own research on nutrition and lifestyle changes, and you want a pharmacy that gets out of your way and lets you get on with it.
• Speed matters to you. Whether you're starting treatment or maintaining it, you value fast turnaround times and reliable delivery more than extensive support resources.
• You're comfortable with minimal hand-holding. You're happy with email/phone support for clinical questions but don't need regular check-ins with healthcare providers.
• You appreciate clinical thoroughness without bureaucracy. You want safety checks that are genuine but don't turn into an obstacle course.
• You've tried other pharmacies and been frustrated by delays, stock issues, or overly complicated processes.

Ashcroft might not suit you if:

• You want comprehensive weight loss support beyond medication. If you're looking for nutrition coaching, behavioural psychology input, or a structured programme with milestones and regular professional contact, you'll need a service like Second Nature that combines medication with comprehensive lifestyle support.
• You prefer video consultations to forms. Ashcroft's process is primarily written, though prescribers will call if they have questions.
• You struggle with technology. While the website is generally user-friendly, the mobile photo upload process has some glitches, and everything is managed digitally.

The Ashcroft Approach

What becomes clear from reviewing hundreds of customer experiences is that Ashcroft has made deliberate choices about what kind of pharmacy they want to be. They've optimised for speed, reliability, clinical safety, and competitive pricing. They've deliberately kept the service lean - no apps, no community features, no coaching programmes - which allows them to focus resources on their core strengths: fast processing, consistent stock, reliable delivery, and responsive clinical support.

One satisfied customer captured this well: "Unlike other online pharmacies, this was a very easy and pleasant experience, so thank you and I'll definitely be coming back." Another: "Fantastic service as always. I've been ordering Mounjaro from Ashcroft for a years or so. Whenever I've tried to go with pharmacies who have cheaper prices I've always found them to be subpar and its not worth the cost saving."

The "worth the cost saving" comment is particularly telling. People could potentially find slightly cheaper options elsewhere, but they stay with Ashcroft because the service works reliably, month after month, without drama or delays.

Final Assessment

Ashcroft Pharmacy won't win awards for innovation or comprehensive support. They're not trying to revolutionise weight loss care or provide a holistic wellness programme. What they are trying to do is provide fast, reliable, clinically sound access to weight loss medication for people who know what they need and want a pharmacy that gets it to them efficiently. For that specific mission, they seem to perform excellently. The 4.8-star rating from over 9,000 reviews, combined with the high percentage of long-term customers who keep coming back, suggests they've found their niche and serve it well.

If you're looking for a straightforward pharmacy that will get your weight loss treatment to you quickly, keep you safely monitored with monthly consultations, and be available when you need clinical advice - all without charging premium prices for extensive support services you might not use - Ashcroft is worth serious consideration. Just make sure you're comfortable being largely self-directed in your weight loss journey, because beyond the medication and basic clinical support, you're mostly on your own. For some people, that's exactly what they want.

Contact Information:

- Phone: 01274 050750
- Email: support@ashcroftpharmacy.co.uk
- Address: 162 Clayton Road, Bradford, West Yorkshire, BD7 2RD
- Website: ashcroftpharmacy.co.uk
- GPhC Registration: 9012896
- Trustpilot Rating: 4.8 stars (9,000+ reviews)

Disclaimer: This review is based on publicly available information from Ashcroft Pharmacy's website and verified Trustpilot customer reviews as of November 2025. Weight loss medication availability, pricing, and policies may change. Always consult with a qualified healthcare provider before starting any weight loss treatment. This article does not constitute medical advice.

Last updated: November 2025