Who Are IQ Doctor?

IQ Doctor operates as a fully regulated UK online pharmacy and doctor service, registered with the General Pharmaceutical Council (GPhC) as an internet pharmacy and authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online.

Operating from Birmingham under IQM Medical Ltd, they position themselves squarely in the value segment of the online weight loss treatment market with their "Lowest Price Guarantee" claim featured prominently across their service. With 9,873 Trustpilot reviews averaging 4.6 stars and over 500,000 trusted customers, they've built substantial volume whilst maintaining consistently high service ratings.

The company operates Monday to Friday, 9am-5pm (excluding bank holidays), with phone support available at 0121 752 7584 and email support at help@iqdoctor.co.uk. Their weight loss service sits alongside a broader range of treatments including erectile dysfunction, hair loss, acid reflux, sexual health, and various general health conditions. This multi-specialty approach means they're processing significant prescription volume daily across multiple clinical areas, not solely focused on weight management.

How IQ Doctor's Weight Loss Service Works

The consultation process follows the standard three-stage online pharmacy model. Patients select their condition (weight loss), complete an online consultation questionnaire, and then select appropriate treatment options. UK-based prescribers assess the submitted consultation for suitability, and if approved, electronically send a prescription to the pharmacy for dispensing.

What's notable about IQ Doctor's process, based extensively on customer feedback, is the identity verification and safety checking that occurs after initial order placement. Multiple reviewers mention being asked to provide passport copies, photo identification, and current photos holding signs with order numbers. One reviewer, V Edwards, specifically noted that these requirements only become clear after payment, stating customers are told of the detailed photos needed including holding up a sign with the order number only after payment has been processed.

This thorough verification approach, whilst occasionally frustrating customers who weren't expecting it, reflects regulatory compliance priorities. Reviewers like Pete from Wales described needing to demonstrate weight, conditions, and undergo consultation assessment via phone, which he found reassuring even whilst acknowledging the extra steps. Rebecca B praised the company for requesting additional information which was promptly submitted, with her order approved the same day.

Delivery & Logistics: The Next-Day Standard

Speed of delivery stands as perhaps IQ Doctor's strongest operational strength according to customer feedback. The pharmacy uses Royal Mail's next-day delivery service as standard, with customers also able to select Royal Mail Collection Point delivery for added convenience. The delivery performance mentioned across reviews is remarkably consistent. Rhona, a long-term customer, confirms ordering is simple with next day delivery as standard. Pat mentions treatment is dispatched the same day and delivered the next day. Sophie describes delivery options including DPD which she found particularly helpful. Poppa ordered at 9:30am, had queries resolved immediately by email, and the item was dispatched by 3pm with delivery at noon the next day.

Cold chain management for temperature-sensitive weight loss treatments receives attention in the reviews. Customers mention ice packs included in deliveries and proper packaging to ensure medication integrity. However, A Patel raised a concern about Royal Mail's delivery service reliability, noting a package arrived 20 hours late, already defrosted and no longer cold, highlighting the occasional logistics challenges with third-party carriers.

For those requiring Saturday delivery, customer service representative Tima (referenced by Sarah) was specifically praised for checking timings and confirming guaranteed delivery, demonstrating the team's understanding of treatment timing needs.

Customer Service: Responsive & Knowledgeable Support

The customer service operation receives consistent praise across the review base. Accessibility comes through multiple channels - phone support during business hours and email support that reviewers consistently describe as quick to respond. Specific team members get name-checked in reviews. Nasra earned immediate 5-star rating for her "exceptionally patient-centred approach and gentle demeanour." Rob conducted a phone assessment that Rebecca B found "very kind and chatty." Zara received thanks from Betty for "thorough advice and amazing customer service."

These individual mentions suggest genuine human support rather than purely automated systems. Response speed appears strong. Rhona confirms questions are answered quickly via email or by "a real knowledgeable person on the phone." Graham J praised the team for being "so helpful and very professional," taking health very seriously and ensuring correct treatment and care. Jackie H, a customer of several months, describes communication as "excellent and very responsive."

The phone support capability seems particularly valued. Kel C mentioned speaking with a gentleman who reassured her after being given wrong prescription by another competitor, helping her get the right dosage whilst providing expert advice. The availability of real people who can discuss clinical concerns and provide reassurance differentiates IQ Doctor from purely transactional services.

The Verification Process: Safety First, Transparency Concerns

IQ Doctor's identity verification and safety checking processes represent both a strength and a friction point depending on customer expectations. The thoroughness of checks includes requesting passport copies, photo ID, current photographs, and documentation of previous prescriptions or current weight. Sammyanfa described being asked "loads of questions both online and then over the phone," ensuring correct choices and best practices for healthier outcomes. Mr John V praised the company for "asking all the right questions and was always there to help with any advice." New User described having to "provide photo and complete questionnaire," noting this is "normal and necessary for medication," reflecting understanding of regulatory requirements.

However, the timing of when these requirements are communicated creates occasional frustration. V Edwards gave 3 stars specifically because these requirements only become clear after payment, suggesting "these requirements should be made clear PRIOR to payment, so we can make an informed decision on whether to go with this supplier." She characterised it as "a tactic used by many providers" that's "not really fair not being clear to customers from the outset." Christine mentioned her order was put on hold requiring information already on file at the start of her journey, taking 3 days to be approved, expressing frustration about needing to go through NHS apps for repeat prescriptions when "not everyone uses tech."

The clinical rationale for these checks is clear - ensuring safe prescribing and preventing misuse. Pete from Wales, despite acknowledging the extra steps after a break from treatment, found the thorough approach reassuring. The balance appears to be between robust safety protocols and clear upfront communication about verification requirements.

Pricing: The Value Proposition

IQ Doctor markets themselves with a "Lowest Price Guarantee" claim featured on their homepage. Customer reviews consistently reference competitive pricing as a significant deciding factor. SA specifically mentioned receiving "the lowest price I have ever paid" alongside fantastic service with medication arriving in less than 48 hours. Jane O confirmed "prices are the best in comparison to other companies." Meow meow succinctly summarised the value equation: "fast delivery, cheap price." Eva acknowledged "there is a high price to pay for medication" whilst being "very happy with the company and services," suggesting whilst absolute costs remain significant, IQ Doctor's pricing sits favourably within the market. Rhona mentioned discount being "offered to returning customers which helps," indicating loyalty pricing mechanisms that reward continued use.

This combination of competitive initial pricing plus returning customer discounts appears central to their value positioning. The pricing strategy seems calibrated for volume - competitive rates combined with efficient next-day delivery logistics suggesting they're prioritising customer acquisition and retention through value rather than premium pricing.

Long-Term Patient Support & Monitoring

Several reviews reference continued use over months, suggesting IQ Doctor successfully supports ongoing treatment journeys rather than just initial prescriptions. Susan L, a customer since July 2024, described receiving "fantastic support from their staff." Stephen C has used the company "for many months now" with "nothing but excellent service." Caroline C describes IQ Doctor as "consistently helpful and supportive during my weight loss journey and beyond." This longer-term engagement suggests their systems handle repeat prescriptions and ongoing clinical monitoring effectively. David O'C, who dealt with five pharmacies on his treatment journey, found IQ Doctor "by far the easiest to deal with," noting "very efficient and swift communication with full transparency on the whereabouts of my medication." Paula's review emphasises consistency: "I don't need to worry you always keep me updated I'm so impressed, you have always been consistent."

This predictability matters significantly for patients managing ongoing treatment regimens where supply continuity is critical. The monitoring aspect receives attention from reviewers like Fern R who states "they look after you and monitor you." This suggests clinical oversight continues beyond initial prescription, though specifics of monitoring protocols aren't detailed in available sources.

Regulatory Standing & Professional Credentials

IQ Doctor operates with full UK regulatory approval. They're registered as an internet pharmacy with the General Pharmaceutical Council  and authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online. They clearly state on their website that they're "Fully regulated & registered UK online pharmacy." The company operates under IQM Medical Ltd from Birmingham at 123-131 Bradford Street, B12 0NS. This physical premises provides a registered address beyond just a digital presence, suggesting operational infrastructure beyond purely online operations.

Their prescribers are described as "UK based," ensuring prescriptions are issued by professionals registered to practice in the UK. The combination of UK-based prescribers, MHRA authorisation, and GPhC registration means they're operating within the standard regulatory framework for online pharmacy services. The company's broader treatment range across multiple clinical specialties suggests they're maintaining regulatory compliance across various controlled medication categories, not just weight management treatments. This breadth implies established clinical governance systems.

What Customers Particularly Value

The reviews reveal several consistent themes about what drives satisfaction with IQ Doctor's weight loss service:

Speed & Reliability: The next-day delivery consistency receives more mentions than perhaps any other factor. Customers value knowing they can order and receive treatment quickly and predictably. KTM summarised it as "straightforward and professional ordering process, kept informed as to the status of my order throughout, next day delivery was on time."

Genuine Human Support: Access to knowledgeable people by phone who can discuss concerns and provide reassurance stands out as a differentiator. Georgia M appreciated "good level of care and service," whilst Mr A found staff "very helpful and friendly."

Clinical Thoroughness: Despite occasional friction with verification processes, many customers appreciate the safety-first approach. New User explicitly noted "this is normal and necessary for medication," showing understanding that robust checks protect patient safety.

Value for Money: The combination of competitive pricing and quality service creates the value equation customers reference. Lisa mentioned "fast service and always in the loop of the progression of my order, also the price was fantastic too."

Consistency: For long-term patients, the predictable service quality matters. Amanda's simple "always delivery on time" reflects the reliability that builds trust over repeated orders.

Areas of Occasional Friction

No service operates without challenges, and reviews identify several recurring concerns:

Post-Payment Verification Requirements: The timing of when identity verification and documentation requirements are communicated creates frustration for some first-time customers who feel these should be disclosed before payment.

Third-Party Delivery Issues: Whilst IQ Doctor's dispatch is consistently fast, occasional Royal Mail delivery problems create medication storage concerns, particularly for temperature-sensitive treatments requiring cold chain maintenance. These issues appear to be exceptions rather than patterns, but they're worth noting for prospective customers.

Who IQ Doctor Works Well For

Based on the extensive review evidence, IQ Doctor's weight loss service particularly suits:

• Patients prioritising value who want competitive pricing without compromising on professional service quality. The "lowest price guarantee" positioning attracts price-conscious customers, whilst the service quality retains them.
• People wanting rapid, predictable supply who need next-day delivery reliability and can't accommodate weeks of waiting. The consistent dispatch and delivery performance matters for maintaining treatment continuity.
• Those who value human support and want phone access to knowledgeable staff for reassurance and guidance, not just automated systems. The personalised service receives consistent praise.
• Long-term treatment patients requiring reliable repeat prescription services where consistency of experience, communication, and supply matters more than just initial acquisition.
• Customers who appreciate thorough clinical verification and don't mind providing documentation to ensure safe prescribing, understanding this protects both patient safety and regulatory compliance.

Contact & Service Information

Website: www.iqdoctor.co.uk
- Phone: 0121 752 7584 (Monday-Friday, 9am-5pm, except bank holidays)
- Email: help@iqdoctor.co.uk
- Address: IQM Medical Ltd, 123-131 Bradford Street, Birmingham, B12 0NS, United Kingdom
- Trustpilot Rating: 4.6 stars (9,873 reviews)
- Claimed Customers: Over 500,000 

Disclaimer: This review is based on publicly available information from IQ Doctor's website and verified Trustpilot customer reviews as of December 2025. Weight loss medication availability, pricing, and policies may change. Always consult with a qualified healthcare provider before starting any weight loss treatment. This article does not constitute medical advice.

Last updated: December 2025