Who Are Oushk Pharmacy?

Oushk Pharmacy is a patient-first, pharmacist-led online pharmacy based in Hyde, Cheshire, specialising in weight loss consultations with a particularly personal touch. Operating from Suite 1, Orient House, Newton Street (SK14 4RY), they're registered with the General Pharmaceutical Council under registration number 9012610.

What distinguishes Oushk from larger competitors is their positioning as a small, independent company that puts customer care, fairness and transparency at the very heart of their operation. They're not trying to be the biggest - they're focused on being the most supportive. Behind Oushk is a passionate team of clinicians who believe healthcare should be personal, accessible, and rooted in real relationships. The pharmacy has grown rapidly, with industry reports noting their funds have boomed almost 600% in just six months, mainly thanks to the thousands of weight loss prescriptions they process monthly.

Despite this growth, they've maintained what customers describe as a "small family pharmacy" feel that focuses on providing excellent customer service.

The Weight Loss Consultation Process: What Actually Happens

Unlike pharmacies that rely solely on online questionnaires, Oushk uses a multi-step verification approach that customers consistently describe as thorough without being burdensome.

Step 1: Initial Consultation Form

You fill in your health details so Oushk can personalise your treatment and keep everything safe and up to date. This includes information about your health history, current medications, and weight loss goals so they can recommend the right treatment for you.

Before starting your journey, you need to complete the correct consultation form, which helps Oushk gather essential information to review your case safely, accurately, and without delays.

For new patients switching from another provider, Oushk require clear proof of your most recent dose, such as a photo of the pen or pharmacy label, to ensure safe and seamless continuity of care.

Step 2: Weight Verification Call

Here's where Oushk differs significantly from many competitors: you schedule a quick call to verify your ID, weight, and height. This is required before starting treatment and takes only a few minutes. These weight verification calls are required every 6 months while on treatment or maintenance.

Multiple customers mention having calls with staff members Angela and Sharn, describing them as friendly, efficient, and professional - lasting around 10 minutes and making patients feel at ease. One customer explained their verification call was quick and easy and an important step in ensuring they continue to use weight loss treatment safely. Another noted they "had a weight verification call with Sharn that was friendly and professional."

Importantly, weight verification is necessary before moving to maintenance but not necessarily required for everyone starting out - Oushk only use video consultations if something stands out or appears inconsistent in your application, purely for your own safety.

Step 3: Ongoing Consultations

For existing patients, you complete follow-up consultations and attach any requested images to help the clinical team safely assess your next dose. This helps ensure treatment stays on track.

Customers can also book consultations specifically for advice and side effects at any time if they need support, have questions, or are experiencing symptoms they'd like to discuss. The clinical care team supports patients through every step of the journey.

The Personal Touch That Stands Out

One customer captured what makes Oushk's approach different: "I was very surprised but thankful when I did my last form and I let them know what my side effects were and upon approval received an email with advice on those specific side effects". This level of personalised response - actually addressing individual concerns rather than sending generic approval emails - appears throughout the reviews.

The consultation process is straightforward, and many customers report consultations being approved within a day or so. Customers describe finding the consultation very thorough and straightforward, with appointments scheduled very soon after joining for weight verification consultation video calls.

The Support Infrastructure: Communities and Communication

Oushk has built something unusual in online pharmacy: an active support community. They run a Facebook support group where members of the Oushk team frequently interact with group members, offering an approachable level of care and advice customers are doubtful can be found elsewhere.

Beyond Facebook, they provide support and information through various channels, particularly live videos where head pharmacist Hira attends TikTok lives to answer questions and give advice.

Customers find this very helpful, with fabulous customer service at all times and great support through Facebook and live videos which answer questions and keep everyone up to date with regulation changes.

The pharmacy also sends out newsletters on different things you might experience when on weight loss treatment, taking extra care with providing educational content. They're always letting customers know of the latest developments in the field, such as regulatory changes and new safety requirements.

One customer with almost 9 stone lost noted: "The pharmacy's attention to detail when it comes to actually caring about results of patients is something I've seen nowhere else". This isn't just about processing orders - it's about ongoing engagement with the weight loss journey.

Maintenance Plans: Planning for Long-Term Success

Oushk offers comprehensive maintenance plans for patients approaching their goal weight, which many customers identify as a key reason for choosing or switching to them. Maintenance is recommended when you're just a few kg/lbs away from your goal weight or entering the maintenance phase.

Maintenance means continuing medication at a dose that helps keep weight off, but with a shift in focus from loss to balance and routine. At this stage, patients have likely built habits and confidence, and medication plays a supporting role rather than a leading one.

Anyone with a BMI of 25 and above already using weight loss treatments can switch to Oushk at any time if looking for personalised, flexible plans. They welcome new patients committed to maintaining their weight loss journey with expert support, requiring evidence of current dose and possibly longer history if needed.

Importantly, anyone with a BMI of 19.5-24.9 will be considered on a case-by-case basis and will need to provide weight loss history during the consultation process. This flexibility means patients won't be cut off once they reach a healthy BMI if they need ongoing support to maintain progress.

Customers moving over to Oushk specifically mention the positive reviews they'd seen and being close to goal weight, with Oushk having the best maintenance plans. One customer reported being 3lb away from goal and having a maintenance call with Hira to make plans for the next stage of their journey.

The Trustpilot Picture: 4.8 Stars from 700+ Reviews

With approximately 712 reviews maintaining a 4.8-star rating, Oushk sits in interesting territory - not the massive volume of reviews that the UK's biggest pharmacies have, but consistent five-star ratings that suggest genuine customer satisfaction. Nearly every recent page of reviews shows predominantly five-star experiences.

What Customers Consistently Praise

Customer service quality: This is the overwhelming theme. Customers consistently praise exceptional service, highlighting commitment to patient support and transparent communication. Many appreciate the personalised approach, noting staff takes time to understand individual needs and offer thoughtful advice. Multiple reviews specifically mention customer service being "second to none", with staff like Tanya repeatedly called out for answering queries within an hour and dealing with issues extremely helpfully.

One customer noted: "I made an enquiry regarding my order and within an hour a very helpful staff member called Tanya had answered my query and dealt with it". Another described it as "a breath of fresh air to deal with OUSHK professional company from start to approval. After using a well-known online provider for past 11 months with no support or landline never answered".

Response time: Customers report email responses coming back the same evening they were sent, or queries being answered within an hour. One customer emailed on a Sunday, not expecting an answer straight away, but not only got a response - their query was dealt with and order changed. Even during challenging periods like price increases in September, customers noted they still had time to answer queries and questions fully and have been very responsive and helpful.

The delivery experience: Fast and reliable delivery service, including the option to choose a preferred delivery day, is frequently mentioned. Customers love being able to pick which day they want their delivery, with items ordered for specific dates always arriving on the date specified. Orders sent via DPD arrive with a 1-2 hour time slot, delivered reliably within the advised window.

Customers report pens arriving extra cold, with ice blocks in the Puffin packaging still frozen solidly, keeping medication in mint condition. One customer switched after their old provider wasn't getting orders out for 2+ weeks - with Oushk, their injection was in the fridge at home 3 days later.

The thoughtful extras: Oushk includes things that competitors don't, which customers genuinely appreciate. Reviewers mention receiving a nice little pack with information, tape measure, extra needles, and swabs. One customer noted: "First pharmacy I've used that provides wipes! Free measuring tape! It's all the little things that have made this pharmacy better".

Others describe receiving surprise gifts in their deliveries - little touches that make customers feel valued rather than just processed.

The thoroughness: If reviews are anything to go by, you'll struggle to find a company as thorough as Oushk. Customers feel safe using their products because they're not prescribed randomly. Thorough questions, follow-ups, consultations, and verification calls are paramount. Customers describe feeling valued and well-supported by the company, with the thorough consultation process and adherence to regulations instilling confidence in safety and reliability.

Where Some Customers Found Issues

Communication during rapid growth: One customer noted the pharmacy was good but has gone downhill with communication, taking weeks to get a reply to any query. They wanted advice from the pharmacist via email rather than from affiliates. This appears to be an outlier among recent reviews, but it's worth noting that with rapid growth (600% in six months), maintaining response times during high-volume periods can be challenging.

Process feels long to some: One customer felt the whole process was long and time-consuming, saying they just wanted to order some treatment without multiple steps. This highlights the tension in weight loss services: some customers want speed and minimal process, while others specifically choose Oushk because of their thorough checks. The verification calls and detailed forms that some find burdensome are exactly what others praise for providing safety and support.

Not always the cheapest: Several customers acknowledge Oushk are probably not the cheapest supplier, but note they certainly are the absolute best at thorough checks and support throughout the journey, making them extremely good value for money. Another customer put it: "Highly professional, supportive and always willing to help. Not always the cheapest on the market but you get what you pay for and the service and personalisation they provide is well worth it".

Stock management during price changes: During the industry-wide price increases in August/September 2025, some customers expressed frustration about delays, though many also praised how Oushk handled the difficult situation, noting they put their patients first even with current challenges.

Pricing and Value Proposition

Customers describe Oushk as having competitive prices, particularly with bundle options for maintenance phases. Multiple reviews mention great prices compared to some other sellers, with very fair pricing overall. They have lots of discounts available for weight loss medication, with customers appreciating receiving discount codes - something mentioned as differentiating them from other providers.

One customer specifically praised that "you get more discount codes sent from this pharmacy". While not necessarily the absolute cheapest on the market, the consensus is that the service and personalisation they provide is well worth it. Value for money comes from the support package - not just the medication price.

Delivery Logistics and Packaging

Free delivery is automatically selected as DPD for most orders. Customers receive a 1-2 hour time slot on their selected delivery date. You must be home to receive the parcel or allocate a safe place/neighbour via app. After 2 failed attempts, the parcel is automatically returned to Oushk, with a £10 redelivery fee applying if failure was due to not being home.

Customers consistently report items arriving super quick, exactly as ordered, and always on time. Packaging is amazing, with treatments still cold from ice packs even after delivery.

One customer appreciated the DPD process: "I can choose my day of delivery to suit my diary, and DPD reliably deliver within the 1-hour slot they advise on the morning of the delivery day. Today, my ice block in the Puffin packaging was still frozen solidly, thus keeping my medication in mint condition".

Customer Service: The Human Element

What emerges clearly from reviews is that Oushk operates with a genuinely human touch. Staff members are mentioned by name - Tanya, Angela, Sharn, Hira, Bilal - suggesting consistent personal interactions rather than anonymous call centre responses.

Reviewers find staff helpful, friendly, and professional, making them feel at ease. The company's proactive approach to keeping customers informed about industry developments is appreciated, with consumers expressing confidence in the company's thoroughness and commitment to following regulations.

The pharmacy team is available Monday-Friday, contactable via email or phone, though it's worth being patient for responses - they normally respond within 48 hours, if not before.

Multiple customers mention the team working all hours and being directly involved with their patients on a level that's unusual for online pharmacies. One customer who was a customer complaints manager themselves said: "Oushk are second to absolutely none out there. Absolutely excellent Customer Service".

The Community Aspect: More Than Just a Transaction

Something unusual happens with Oushk customers - they describe becoming like family. As one customer put it: "It's so incredible how much Oushk customers and staff become like family. Just what you need when on a difficult journey". The Facebook support group, while described by some as "a bit fanboy-ish", is also characterised as welcoming. The app is praised for being thorough and less intrusive than social media, with fantastic support from others on the same journey. The pharmacists are extremely supportive and always available for advice and support for any queries or concerns.

Customers describe feeling they're part of the Oushk community as they continue on their weight loss journey. This community element isn't marketing fluff - it appears genuinely to exist, with customers actively recommending friends to Oushk and multiple reviews mentioning they've recommended the pharmacy to anyone who's asked about treatment.

Regulatory Compliance and Safety Standards

Oushk operates entirely within the law and adheres to stringent regulations. The pharmacy holds registration with the General Pharmaceutical Council, and all pharmacists are registered with the GPhC. When prescribing treatment, they strictly adhere to guidelines provided by the National Institute for Health and Care Excellence (NICE) as well as other prominent national best practice recommendations.

The service is fully compliant with the same regulatory bodies responsible for overseeing local pharmacies. Upon consultation, if prescribers determine that prescribing treatment is both safe and suitable, they issue an electronic prescription transmitted to the pharmacy, where medication is dispensed and shipped. The pharmacy provides exclusively genuine, licensed medication obtained through a traceable supply chain.

The safety-first approach is evident in their weight verification requirements and thorough consultation process. Customers appreciate this, with one noting: "You feel safe using their products and they're not prescribed randomly".

Nutrition Support and Additional Services

Oushk goes beyond basic prescription services by including nutrition coaching with chosen weight loss programmes. They've developed "Fuel by Oushk", a protein-rich shake designed to support nutritional needs during treatment or calorie restriction, helping maintain muscle, support tissue health, and stay nourished every step of the way. They've developed three comprehensive plans, each designed to meet specific needs as patients continue working toward health goals. This suggests a more holistic approach to weight management than simply providing medication.

Who Should Consider Oushk Pharmacy?

Oushk works particularly well if you:

• Value personal relationships with your pharmacy team over anonymous service
• Want active ongoing support rather than just prescription processing
• Appreciate community aspects and peer support during weight loss
• Need flexible maintenance plans once you reach goal weight
• Prefer a small, independent pharmacy over large corporate operations
• Value thoroughness and safety checks over pure speed
• Want to choose your delivery date to fit your schedule
• Like receiving educational content and regulatory updates
• Appreciate the little extras like free tape measures and needles

Consider alternatives if you:

• Want the absolute cheapest prices regardless of service level
• Prefer completely anonymous, transactional relationships
• Find verification calls and thorough checks unnecessarily burdensome
• Need same-day or next-day emergency prescriptions
• Don't value community support or educational content
• Want minimal interaction with pharmacy staff

Not suitable if you:

• Don't meet BMI eligibility criteria
• Aren't willing to participate in weight verification calls
• Want to avoid any video or phone consultations
• Need services outside Oushk's weight management specialism

The Practical Reality of Using Oushk

Based on customer experiences, a typical journey with Oushk would look like:

For new patients:

1. Complete detailed consultation form with health history and images
2. Schedule and complete weight verification call (around 10 minutes)
3. Receive approval, typically within a day or two
4. Select preferred delivery date
5. Receive treatment with extras like tape measure and additional needles
6. Access Facebook group and live Q&A sessions if desired
7. Complete follow-up consultations for dose changes
8. Weight verification calls every 6 months

For transfer patients:

1. Provide evidence of current dose from previous provider
2. Complete consultation form
3. Weight verification call if needed
4. Seamless continuation of treatment with enhanced support

The experience is characterised by feeling supported throughout - customers mention being able to contact the team any time with questions, receiving personalised advice about specific side effects, and having access to multiple communication channels.

Final Assessment: The Personal Touch Matters

Oushk Pharmacy occupies an interesting position in the online weight loss pharmacy space. They're not trying to compete on having the lowest prices or processing the highest volume. Instead, they've built their reputation on something harder to scale: genuine personal care.

With over 700 reviews maintaining a 4.8-star rating and consistent five-star feedback, they're clearly delivering on their patient-first promise. The fact that customers regularly mention staff by name, describe feeling like family, and specifically highlight the attention to individual circumstances suggests this isn't just good marketing - it's how they actually operate.

The thorough consultation process, including weight verification calls, might seem burdensome if you just want to order and receive treatment quickly. But for patients who've experienced less-engaged services elsewhere, this thoroughness is precisely why they choose and stay with Oushk. One customer summed it up: "After using a well-known online provider for past 11 months with no support or landline never answered" - Oushk represented a complete contrast.

The maintenance planning is particularly strong. Many customers specifically mention switching to Oushk because of their maintenance support, and the flexibility they offer for patients with BMI below 25 who still need treatment support is noteworthy. They're not just cutting people off once they hit a number - they're supporting the harder phase of maintaining weight loss.

The community aspect is genuine. The Facebook group, live TikTok sessions with the head pharmacist, newsletters about what to expect at different stages, personalised advice about specific side effects - these aren't marketing gimmicks. Customers consistently report these resources being helpful and appreciated.

Where Oushk excels: Personalised customer service, thorough safety processes, maintenance planning, community support, educational content, thoughtful delivery extras, flexible delivery dates, genuine human interactions, and making patients feel valued individually.

Where they're adequate but not exceptional: While not the most expensive, they're not the cheapest either. Response times during growth periods have occasionally lagged. Some customers find the process more involved than they'd prefer.

Where you might face challenges: If you want the absolute lowest prices, or if you're looking for quick, transactional service with minimal interaction, Oushk might not suit. The thoroughness some customers praise is the same aspect others find unnecessarily complicated. The question of whether Oushk is right for you depends largely on what you value. If you want cheap, fast, and minimal-fuss, you'll find lower prices and quicker processes elsewhere. But if you value being treated as an individual, having ongoing support, and being part of a community throughout your weight loss journey, Oushk's approach makes sense.

As one customer perfectly captured it: "Oushk are probably not the cheapest supplier, however, they certainly are the absolute best at thorough checks and support throughout your journey, therefore in my opinion is extremely good value for money. I'd go nowhere else".

For people embarking on what's often a challenging, emotional, and long-term weight loss journey, that level of personal support and genuine care might be exactly what makes the difference between success and giving up. Oushk seems to understand that weight loss is more than just a number on the scale - it's about reclaiming your health, your confidence, and your quality of life. And they've built their service around supporting that broader journey, not just dispensing medication.

Disclaimer: This review is based on publicly available information from Oushk Pharmacy's website and verified Trustpilot customer reviews as of November 2025. Weight loss medication availability, pricing, and policies may change. Always consult with a qualified healthcare provider before starting any weight loss treatment. This article does not constitute medical advice.

Last updated: November 2025